Welcome to the LAKHOO PAY, owned and operated by Laxmidas Tharia Ved Exchange Co. LLC. By accessing or using the app, you agree to the terms of the disclaimer below.

1. Regulatory Status

Laxmidas Tharia Ved Exchange Co. LLC is licensed and regulated by the Central Bank of Oman to conduct money exchange and transfer activities in accordance with the laws and regulations of the Sultanate of Oman.

2. General Disclaimer

The app provides money transfer, currency exchange, and related financial services for the convenience of users. While the company makes reasonable efforts to ensure the accuracy and timeliness of the information displayed, including exchange rates, fees, and transaction details, this information may change without prior notice due to market changes, regulatory requirements, or other factors.

3. Exchange Rates and Transactions

Exchange rates displayed through the application are indicative rates and may differ from the final rate applied upon completion of the transaction. Currency rates are subject to continuous fluctuations based on market conditions. The user is responsible for ensuring the accuracy and completeness of all transaction data entered through the application.

The company assumes no responsibility for any losses, delays, or failures in transaction execution resulting from the user providing incorrect or incomplete information.

4. Fees and Charges

All applicable fees, commissions, and service charges will be clearly disclosed to the user before confirmation. The user’s confirmation of the transaction constitutes their acceptance of the applicable fees.

5. Compliance and Regulatory Requirements

All transactions are subject to the laws and regulations in force in the Sultanate of Oman, including identity verification, anti-money laundering and counter-terrorism financing requirements, and other regulatory obligations.

The company reserves the right to request additional information or documents, or to delay, suspend, or refuse the execution of any transaction if required by law or in accordance with its approved compliance procedures.

6. Sanctions Review

Transactions may be subject to review in accordance with applicable local or international sanctions lists and relevant regulatory requirements. The Company may delay, reject, or report any transaction as appropriate in compliance with applicable laws and regulations.

7. Transaction Cancellation

The possibility of cancelling or modifying transactions is subject to the nature of the service, its execution stage, and applicable regulatory requirements. Some transactions may not be possible to cancel after they have been processed or sent to the relevant financial institutions or banks.

8. User Responsibility

The user is fully responsible for:

• Maintaining the confidentiality of their login credentials.

• Verifying the accuracy of the beneficiary and transaction details before confirming them.

• Protecting the device used to access the application.

The Company is not liable for any unauthorized use of the account resulting from user negligence or disclosure of confidential information.

9. Security Awareness and Fraud Prevention

To ensure user security, the company confirms that it will never ask customers to disclose passwords, personal identification numbers (PINs), one-time verification codes (OTPs), or any other security information via phone, email, text message, or any other means of communication.

The user is responsible for maintaining the confidentiality of this information and immediately reporting any suspicious activity or unauthorized use of their account.

10. Third-Party Services

The application may rely on services provided by third parties, including banks, payment service providers, and technology partners. The company is not liable for any delays, interruptions, or failures caused by the systems or services of these third parties.

11. Service Availability and Force Majeure

The company strives to ensure the availability and secure and efficient operation of the application; however, it does not guarantee uninterrupted service at all times.

The service may be affected by routine maintenance, technical malfunctions, disruptions to communication networks, payment systems, banks, or events beyond the company’s reasonable control, including natural disasters, cyberattacks, government actions, and any other force majeure events. In these cases, the company is not liable for any delays or disruptions resulting from these circumstances.

12. Limitation of Liability

To the extent permitted by law, the company is not liable for any losses, damages, delays, or interruptions arising from the use of the application, changes in exchange rates, technical malfunctions, or any circumstances beyond its reasonable control.

13. Privacy and Protection of Personal Data

The company is committed to collecting, processing, and protecting users’ personal data in accordance with the laws and regulations applicable in the Sultanate of Oman and for purposes related to providing services, regulatory compliance, fraud prevention, and anti-money laundering and counter-terrorism financing requirements.

Please refer to the company’s Privacy Policy for further details on how personal data is handled.

14. Customer Complaints

The Company is committed to handling customer complaints fairly and transparently, in accordance with applicable timeframes and procedures.

Customers can submit their complaints through the Company’s approved communication channels, and these will be handled according to the Company’s Complaints Handling Policy.

15. Applicable Law and Jurisdiction

These Disclaimer provisions are governed by and construed in accordance with the laws of the Sultanate of Oman. The competent courts of the Sultanate of Oman shall have jurisdiction over any dispute arising out of or relating to the use of the Application or the services provided through it, unless otherwise stipulated by law.

16. Amendments to the Disclaimer

The Company reserves the right to amend or update the Disclaimer provisions at any time in accordance with legal, regulatory, or operational requirements. Continued use of the Application after the posting of amendments constitutes acceptance of the updated provisions.

Contact Information

Company Name: Laxmidas Tharia Ved Exchange Co. LLC

License Number: 1194135

Email: customer.care@ltvedexch.com

Phone Number: +968 24818853

User Acknowledgment

By using this application, you acknowledge that money transfer and currency exchange transactions may be subject to regulatory and procedural requirements, and that you have read and agreed to these disclaimer terms. You undertake to use the application’s services responsibly and in accordance with the laws and regulations in force in the Sultanate of Oman.